E‑commerce and Customer Portal
Life Science & Medtech
We build digital commerce solutions and customer portals for companies in Life Science and Medtech that want to simplify complex, regulated product flows and scale their B2B sales globally.
From strict regulatory requirements to simple orders
In Life Science and Medtech, it's not enough for the customer to find the right product; it must also be verifiable. Each item may need to be accompanied by certificates, user manuals, or other regulatory documentation, and the customer, whether it's a hospital purchaser or a distributor in another country, expects to find and verify everything themselves without having to call. Many companies in the industry also sell globally, across multiple markets and subsidiaries, which requires a solution that works equally well regardless of language, currency, or regulations.
We have delivered e‑commerce for 30 years and know what it takes to make a complex business easy to meet digitally. It's the same drive behind everything we build: solutions that make everyday life more enjoyable for both you and your customers and that keep up when the business grows. For you in Life Science and Medtech, it's often about a customer portal where the right product, the right documentation, and the right agreements come together in the same place, regardless of where in the world the customer is located.
Built for an industry where documentation is as important as the product
The solution comes with the features Life Science and Medtech companies need from the start, and it can be customized further when the business demands it.
Certificates and documentation
CE marking, ISO certificates, user manuals, and safety data sheets are available directly with the product, so the customer does not have to request them separately.
Traceability on batch and serial numbers
In the event of a recall, it is possible to see exactly which customers have received a certain batch or unit, which is crucial for both medical technology and pharmaceutical-related products.
Global e‑commerce on multiple markets
The same platform handles multiple languages, currencies, and local regulations, so that subsidiaries in different countries can operate within the same solution.
Customer-specific prices and agreements
Hospitals, pharmacies, distributors, and other institutional customers see their own prices, agreements, and terms directly upon login.
Easy reordering of consumables
Returning customers can reorder the same products without having to find them again, whether it's about consumables, spare parts, or other recurring purchases.
Product information customized per market
Approved indication, dosing, and regulatory status often differ between markets, and the product page automatically adapts to where the customer is shopping.
Integrations common in life science and medtech
With 30 years of e‑commerce experience, we know what it takes to connect business systems, PIM, and quality solutions with a customer portal, with demands such as regulatory product data, traceability, and support for multiple markets simultaneously.
This often involves a business system (ERP) like Microsoft Dynamics, SAP, or IFS for orders, inventory, and finance across multiple markets, a PIM for technical and regulatory product data, a QMS that connects product data to certificates and approvals, EDI towards hospitals and larger distributors, a CRM to tie together a global network of distributors and resellers, and payment integrations for both B2B invoicing and card payments.
Our e‑commerce platform Fusion Commerce is composable, which makes it easy to connect the platform with the systems you already use, such as your business system, PIM, or QMS. You do not need to replace your existing system environment to get a modern e‑commerce; instead, we build on what you already have.
From idea to launch
Whether you are implementing a new e‑commerce solution or building a new customer portal, it is crucial that the process feels secure, understandable, and predictable from start to finish. Our approach, based on the Essence kernel model, ensures that you always know where we are, what happens next, and why, so you can focus on your business while we deliver a solution that truly meets your needs.
A platform built for commerce in change
Fusion Commerce is an AI-native e‑commerce platform that meets both today's and tomorrow's demands, with support for complex product assortments, customer-specific pricing, and expansion into new markets. The platform is dynamic and scalable, growing in line with your changing needs.
Frequently Asked Questions
What if we want to add more markets or subsidiaries in the future?
Fusion Commerce is built on a composable architecture and can be expanded further without needing to change platforms, allowing for the addition of more markets or companies over time.
Can we rely on the e‑commerce functioning even under high load from multiple markets at the same time?
Yes, we work with operational solutions built for stability and availability, so that your e‑commerce is there when customers need it, no matter what market they are purchasing from.
Can we display certificates and regulatory documentation directly on the product page?
Yes, product data can be supplemented with certificates, user manuals, and other regulatory information, allowing the customer to verify the product without needing to contact you.
Can we track which customers have received a certain batch if a product needs to be recalled?
Yes, the platform can be built to link batch and serial numbers to specific orders, making any potential recall faster and safer to handle.
Do you want to know more?
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