E‑commerce and Customer Portal
Installation & Contracting
We build e‑commerce solutions and customer portals for companies that install and maintain technical systems, such as security solutions, HVAC, electricity, and solar panels. Whether you sell to individuals, property owners, or other companies, we help you create a digital channel that makes it easier to receive inquiries, sell products and accessories, and give customers and installers their own place to manage ongoing cases and relationships.
When quote, e‑commerce, and customer portal need to work together
Companies in installation and contracting rarely sell a single standard product but rather a combination of technical equipment, work, and service that often varies from customer to customer. This makes it difficult to fit the entire business into a traditional online store, while more and more customers expect to be able to order products, request a quote, or follow an ongoing case digitally, without having to call. Many players also handle multiple customer types simultaneously, individuals, housing associations, and business customers, which places demands on a solution that combines e‑commerce with a customer portal where different pricing, authorizations, and cases can be managed in the same system.
With 30 years of experience in e‑commerce and digital customer portals, we know how to build digital channels that complement rather than compete with the personal sales work that is often central to the industry. Our ambition is to create solutions that increase job satisfaction for the teams that will use them daily and lay the foundation for continued growth and increased competitiveness, whether the goal is more business, fewer manual steps, or a clearer digital presence.
Built for how installation companies actually sell
We have experience in how installation and contracting companies work, and we know what features are required for both e‑commerce and the customer portal to actually facilitate sales and service, not just being a product catalog. A modern solution encompasses significantly more features than what can fit here, but we highlight some of the key features below that are especially important for the industry. If you need anything extra beyond that, the solution can be tailored along the way.
Customer portal for ongoing cases
Give customers and installers their own login where they can follow quotes, project status, orders, and service cases in one place.
Quote requests directly in the flow
Let customers request a quote for installation or a project without leaving the website, and integrate the inquiry directly into your sales process.
Webshop for spare parts and accessories
Sell spare parts, accessories, and consumables digitally to both service technicians, resellers, and end customers.
Multiple customer types in the same system
Manage different pricing and purchasing terms for individuals, housing associations, and business customers without building separate solutions.
Reliable technical product data
Clearly present specifications, certifications, and compatibility so that the right product ends up with the right customer or installer.
Easy connection to CRM and sales process
Digital inquiries, purchases, and cases in the customer portal land where the sales team is already working, without double registration.
Merchants who have chosen Webbhuset
Customer-specific price lists have been a challenge for many suppliers in the past, but with Toolshop, each reseller can easily manage customer-unique prices. What we have accomplished now was impossible seven years ago, proving that we can build customer-specific tools together with Webbhuset.
Oskar Eriksson, Head of E‑commerce Systems and PDM at Luna Group
Today, our e‑commerce is a modern tool that makes everyday life easier for our customers. This was an important factor for us when we contacted Webbhuset, as we wanted a fast and customer-tailored e‑commerce with functionality that simplifies matters for our customers.
Robin Harnesk, Digital Project Manager at Abkati.
Merchants who have chosen Webbhuset
Customer-specific price lists have been a challenge for many suppliers in the past, but with Toolshop, each reseller can easily manage customer-unique prices. What we have accomplished now was impossible seven years ago, proving that we can build customer-specific tools together with Webbhuset.
Today, our e‑commerce is a modern tool that makes everyday life easier for our customers. This was an important factor for us when we contacted Webbhuset, as we wanted a fast and customer-tailored e‑commerce with functionality that simplifies matters for our customers.
Common Integrations
With 30 years of experience in e‑commerce and customer portals, we know the requirements of the industry, from quote requests and project-based sales to a functioning webshop for spare parts and a customer portal where customers and installers can follow their cases.
We have long experience of integrations with established platforms like Magento, but today we are also building more integrations with Fusion Commerce, a scalable and future-proof platform built with a composable architecture. Regardless of the platform, we easily connect the solution with the systems you already use, such as business systems, CRM, or systems for quote and project management, without you having to replace your existing system environment.
From idea to launch
Whether you are implementing a new e‑commerce solution or building a new customer portal, it is crucial that the process feels secure, understandable, and predictable from start to finish. Our approach, based on the Essence kernel model, ensures that you always know where we are, what happens next, and why, so you can focus on your business while we deliver a solution that truly meets your needs.
A platform built for commerce in change
Fusion Commerce is an AI-native e‑commerce platform that meets both today's and tomorrow's demands, with support for complex product assortments, customer-specific pricing, and expansion into new markets. The platform is dynamic and scalable, growing in line with your changing needs.
Frequently Asked Questions
Is it possible to combine quote requests with a regular webshop?
Yes, the solution can handle both direct purchases and inquiries that require a quote, in the same system and with the same product data as a foundation.
Can we manage different prices for individuals, associations, and business customers?
Yes, the platform supports different customer groups with their own pricing and purchasing terms without needing to build separate solutions for each customer type.
Can customers and installers get their own login to view their cases?
Yes, we build customer portals where customers and installers log in to follow quotes, orders, project status, and service cases, as a complement to e‑commerce.
Read more about customer portals.
How flexible is the platform if we want to build on it later?
Fusion Commerce is built modularly, making it easy to add new features and integrations as the business grows. The platform connects with your existing systems such as ERP, PIM, and inventory, and you don't need to rebuild the foundation when new needs arise.
This allows the solution to follow your development, whether it concerns new markets, more product categories, or new digital channels.
Read more about Fusion Commerce.
How do you ensure operation and availability for a solution our customers depend on?
We are ISO certified, which means that our management of security and operations follows established standards and routines. We continuously work with monitoring and security updates of our systems to ensure high availability. Our servers are with GleSYS, which also has a strong focus on sustainability in its operations.
Fusion Commerce is built to handle large volumes without affecting performance, and we have procedures for quick response if something unexpected occurs. We always work to ensure that your e‑commerce operates stably around the clock, so that your customers can trust that orders and deliveries go as planned.
Read more about our work with information security.
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