E‑commerce and customer portal
Transport & Logistics
We build digital customer portals and e‑commerce solutions for you who offer transport, forwarding, or logistics services. Whether your customers book a single shipment or handle ongoing volumes, we help you make booking, tracking, and invoicing as easy as shopping in any modern online store.
From uncertainty to full visibility in the shipment
In transport and logistics, almost every customer contact is fundamentally about the same thing, knowing where something is, what it costs, and when it will arrive, without having to call or email for answers. A booking flow that requires phone contact or manual price request creates unnecessary friction for customers who are used to booking, paying, and following everything else digitally. At the same time, each booking must match the right price, the right agreement, and the right carrier in the background, which means that what looks simple to the customer is often complex to manage internally.
We have delivered e‑commerce for 30 years and know what it takes to make a complex business easy to meet digitally. The same drive is behind everything we build, solutions that make everyday life more enjoyable for both you and your customers, and that keep up as the business grows. For you in transport and logistics, it often involves a customer portal where booking, tracking, documents, and invoices are gathered in one place, instead of being spread over phone, email, and separate systems.
Features that already speak the industry's language
Our solutions come with the features that companies in transport and logistics need from the start, whether you distribute parts, sell or rent, and can be customized further when the business demands it.
Book a transport without calling
The customer places a booking directly in the portal, with the correct price and terms already filled in based on the agreement, rather than needing to send a request and wait for a response.
Real-time tracking
The customer sees where the shipment is right now, which reduces the number of status inquiries to your customer service.
Shipping price directly, without request
Price is automatically calculated based on weight, volume and destination, so the customer knows the cost before the booking is confirmed.
Documents and invoices in one place
Shipping documents, customs papers, and invoices are gathered in the portal instead of being sent separately via email.
Customer-specific agreements and prices
Returning customers see their own shipping agreements and discounts directly upon login, without needing to renegotiate each time.
One interface regardless of carrier
The customer books and tracks shipments the same way regardless of which carrier or shipping company actually performs the task.
Merchants who have chosen Webbhuset
We wanted fast and customer-adapted e‑commerce with functionality that makes it easier for our customers. Webbhuset's own headless PWA solution was one of the reasons we chose to work with Webbhuset.
Robin Harnesk, Digital Project Manager at Abkati.
We have received very positive feedback, both internally and from customers, and we feel that this is something we can build on. The collaboration with Webbhuset has been positive, it has felt secure to have such close contact with knowledgeable people. The possibilities ahead are virtually unlimited.
Marco Martucci, IT Coordinator at Ninolab.
Merchants who have chosen Webbhuset
We wanted fast and customer-adapted e‑commerce with functionality that makes it easier for our customers. Webbhuset's own headless PWA solution was one of the reasons we chose to work with Webbhuset.
We have received very positive feedback, both internally and from customers, and we feel that this is something we can build on. The collaboration with Webbhuset has been positive, it has felt secure to have such close contact with knowledgeable people. The possibilities ahead are virtually unlimited.
Integrations common in transport and logistics
With 30 years of e‑commerce experience, we know what it takes to connect TMS, business systems, and warehouse solutions with a customer portal, from real-time inventory and EDI for order flows to returning customers to freight booking with several different carriers.
It often involves a TMS as the hub in the business, freight booking and shipping label via solutions like Unifaun or nShift, business systems such as Fortnox, Visma or Business Central, EDI for larger customers, a WMS for those who also operate their own warehouse business, and payment integrations for both contract customers and single bookings.
Our e‑commerce platform Fusion Commerce is composable, making it easy to connect the platform with the systems you are already using, whether it is a TMS, a freight booking solution like Unifaun or nShift, or a business system such as Fortnox, Visma or Business Central. You do not need to replace your existing system environment to get a modern customer portal, instead, we build on what you already have.
From idea to launch
Whether you are implementing a new e‑commerce solution or building a new customer portal, it is crucial that the process feels secure, understandable, and predictable from start to finish. Our approach, based on the Essence kernel model, ensures that you always know where we are, what happens next, and why, so you can focus on your business while we deliver a solution that truly meets your needs.
A platform built for commerce in change
Fusion Commerce is an AI-native e‑commerce platform that meets both today's and tomorrow's demands, with support for complex product assortments, customer-specific pricing, and expansion into new markets. The platform is dynamic and scalable, growing in line with your changing needs.
Frequently asked questions and answers
How AI-ready is the platform really?
Fusion Commerce is built AI-native from the ground up, which among other things can be used for smarter product search and better decision support for large, technical assortments, rather than AI being added as a separate layer afterwards.
Can we trust the portal works when a customer urgently needs to book or track a shipment?
Yes, we work with operational solutions that are designed to be stable and available, so the customer portal is there when customers need it the most.
Can the customer see tracking status without logging into multiple carriers' systems?
Yes, the platform can be built to gather tracking information from multiple carriers in one place, so the customer doesn't have to keep track of where the information actually comes from.
Can we digitize customs and shipping documents that are currently handled manually?
Yes, documents such as shipping documents and customs papers can be gathered and made available digitally in the customer portal, instead of being sent separately via email or mail.
Do you want to know more?
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